Privacy Policy

General Data Protection Regulations (GDPR) 

All data about you is treated as strictly confidential and is held in accordance with the General Data Protection Regulations (GDPR). 

What information does Immaculate Mutt's hold on its clients? 

a) Any data submitted by someone via a contact form at www.immaculatemutts.co.uk; this information is automatically emailed to and is automatically downloaded. The mail software solely used for this purpose is password protected. The Immaculate Mutts website itself does not hold any personal information. 

b) Any data submitted via the Immaculate Mutts Facebook Page (including Facebook’s messaging service), Instagram; the accounts are all password protected and administered only by Immaculate Mutts authorised users.

c) The name, address and other information as supplied by the client via online 

d) Any information sent via cellular/data text message to any telephone number operated by Kerry at Immaculate Mutts.

Immaculate Mutts also holds the data contained on any hardcopy forms completed by a client. All hardcopy information is securely stored at the salon.  

Why does Immaculate Mutts hold data on its clients? 

Immaculate Mutts will use your name, address, phone number and/or email address, emergency contact name and phone number stored on contact/registration. This information is used for the following:

• to confirm/remind/arrange future bookings or arrangements 
• to send invoices in respect of bookings or services
• to make contact in the event of an emergency whilst you or your pet is in our company/care
• Please let Immaculate Mutts know at any time should you wish that method to be changed or if you subsequently want your details removing from this.

Access to your personal Information

If a client or former client wishes to know what data is held on them by Immaculate Mutts, they can do so by submitting a written (including electronic) request via any means to Immaculate Mutts. They will receive any information held within one calendar week.  

Deletion of personal data – the ‘right to be forgotten’

If personal data is no longer necessary to the purpose for which it is intended, it will be deleted. If a client/prospective client wishes for personal data to be deleted, they can do so by written request (via any means). They will receive confirmation of such within one calendar week. 

Immaculate Mutts WILL NOT sell or otherwise forward the personal information of any client/prospective to any third party. Immaculate Mutts will only share information if required by law. 

Data Breaches

Should a personal information breach occur on the part of a software provider, Immaculate Mutts will inform the client immediately. It is the responsibility of that provider to inform their respective data protection authority (in the UK it is the Information Commissioner’s Office). Should the breach occur on the part of Immaculate Mutts, the UK Information Commissioner’s Office will be informed within 72 hours, following investigation into the breach. The client will be informed of the breach.

Enquiries

Should a client or prospective client have any comments or questions regarding the use and protection of their personal information by Immaculate Mutts, they should contact myself (Kerry) in the first instance.